We love feedback on how to make our system better, please email us your suggestions for how Moneris can improve our Moneris Gateway at api@moneris.com . New features and ideas will be forwarded to the Moneris Gateway product manager to be considered for potential inclusion in future releases.

To add eFraud features to your existing merchant account, please call the Moneris Sales at: 1-866-319-7450.

Authorize.net is not compatible with Moneris Gateway and requires a different kind of Moneris account. Please contact Moneris Sales at 1-866-319-7450 to have this issue resolved.

You can configure which email addresses you receive notifications to by simply logging into the Moneris Merchant Resource Center and selecting the following:

Admin→Notification

Moneris Checkout.

The word "batch" represents 2 different things on the Moneris Gateway:

1. Instead of making thousands of small deposits into your bank account each day and racking up transaction fees, Moneris makes one lump deposit. A group of these transactions is what we call a batch. The batch report is for examining this type of batch.
   • An open batch is a group of transactions that have not yet been deposited into your bank account.
   • A closed batch is a group of transactions that have been deposited into your bank account.
   • A void transaction is for when you want to refund a customer and the original transaction is still in an open batch.
   • A refund transaction is for when you want to refund a customer and the original transaction is still in a closed batch.
2. A Batch Upload is when you send a large group of transactions to Moneris to be processed all at once. The batch report will show all the transactions that have been processed in the account, manually processed transactions as well as batch upload transactions will be shown in the batch report.

For assistance with this issue, please call the Moneris Contact Center at: 1-866-319-7450.

For assistance with this issue, please call the Moneris Contact Center at: 1-866-319-7450.

The password requirements are not set by Moneris but by the credit card industries. PCI Security Standards council requirements are the same across all merchant Acquirers. The council is made up of merchants, value added resellers, banks, acquirers (like Moneris), payment networks (like Visa/MasterCard) as well as other stakeholders. They consider the needs of all stakeholders and they weigh the inconvenience of changing passwords against the need to protect card holder data. Based on their analysis they have decided that the best balance is to have merchants change their passwords every 90 days.

The test server should not be used for stress testing.

Yes, for training on how to use the Virtual Terminal please contact Customer Service at: 1-866-319-7450.

Please ensure that you are using a unique Order ID, try leaving the field blank and process a transaction (an Order ID will be generated automatically for you).

This depends on the integration method used by the company that developed the solution. Please refer to the solution developer for instructions on how to configure their software to work with the Moneris Gateway.

To receive your Production SFTP Username and Password, please have your main contact person e-mail the Moneris Gateway Integration Support department at api@moneris.com . When e-mailing, please provide your merchant name, store ID, as well as your business address, phone and fax number. Your SFTP account information will be sent via fax to the number provided.

Consider the following example:

• A new transaction is created in June and set to charge on the 31st of each month:
  • July charges ok
  • August charges ok
  • Come September there is no 31st day, so the system switches the date to the 30th
  • October will be charged on the 30th (the new recur date), not the 31st
  • Until February, at which point the 28th will become the new recur date.

Please call Customer Service at 1-866-319-7450, and a representative will assist you with this by setting a temporary password on your account manually. For security reasons, we cannot reset passwords by email.

Please ensure that you are on the right web page.

Login page for Canada based merchants:
https://www3.moneris.com/mpg/
Login page for USA based merchants:
https://esplus.moneris.com/usmpg/index.php

This indicates that there is a problem with the filename. Please remove all spaces from the name and ensure the extension "csv" is in all lower case.

For technical support please contact the Moneris Contact Center at 1-866-319-7450.

Please call 1-866-802-2637 to process a voice authorization. For assistance or instructions on how to process these funds once your system is back online contact us at 1-866-319-7450.

Note: Your production Store ID and API token will not work with the test servers. The test servers have separate shared credentials. The test account credentials are listed in the integration guides.

Incorrect server address

There are 4 servers, make sure you use the correct one:

1. USA Test Server https://esplusqa.moneris.com:443/gateway_us/servlet/MpgRequest
2. USA Production Server https://esplus.moneris.com:443/gateway_us/servlet/MpgRequest
3. Canada Test Server https://esqa.moneris.com:443/gateway2/servlet/MpgRequest
4. Canada Production Server https://www3.moneris.com:443/gateway2/servlet/MpgRequest

Incorrect Store ID

Make sure you use your store ID and not your merchant number

Your store id starts with letters

eg. monca0000, or monus0000

Your merchant number starts with numbers

eg. 295000000000 or 00302000000000

Incorrect API Token

The API token is case sensitive, make sure you copy and paste if from the Moneris Gateway website and that no letters or numbers are missing. Also make sure that no spaces were copied by accident.

ECI 5 - Fully authenticated, liability shift protected from chargebacks.

Note: If AVS or CVD fails but VBV or SecureCode passes then the merchant may not be protected from chargebacks.

ECI 6 - An attempt was made by the merchant but the issuer was not able to perform the authentication.

You are sending CVD/AVS information when this feature is not enabled on your merchant account. To resolve this issue you can add AVS/CVD to your account or disable AVS/CVD in your application. Alternatively, you may also have the wrong API token entered into your software.

The "Invalid Store Credentials" message can be caused by multiple situations:

• Your Hosted Pay Page/DirectPost configuration was setup on the test server, but not on the production server.
• Your integrated solution was only built for the Canadian gateway but you are trying to use it with the US gateway (and vice versa).
• Your program is pointing to the wrong server (test versus production).
• The ID and Key have been mistyped.

Unfortunately, the inability to accept French characters on the Hosted Pay Page is due to the ASCII character set that the Hosted Pay Page uses which does not include the support of French characters. The only alternative if you need to accept French characters, is to use another integration method such as API integration. API integration has many advantages over the Hosted Pay Page but it also has some tradeoffs such as the need for PCI compliance, an SSL certificate as well as the added complexity and difficulty of programming an API solution

The card holder's bank will approve or decline a transaction based on their own set of criteria which means they might decide to approve a transaction even when the CVD or AVS information does not match. Since liability for fraud ultimately lies with the merchant it gives the merchant the final say with whether or not to process a transaction. If you suspect that the transaction is fraud then you should void the transaction. If you know the transaction is not fraud or if you are willing to accept the risk of a chargeback then you should let the transaction stand. eFraud AVS/CVD features give merchants the flexibility to do what makes the most business sense for their situation.

Moneris makes every effort to ensure that the testing environment is operating and available to merchants for development. Unfortunately, since the testing system is only a testing environment, we cannot guarantee that the system will always be available.

Due to the volume of calls and emails that the Integration Support Department receives, we are only able to provide support for specific integration related questions and for specific issues with the Moneris Gateway. Unfortunately, we don’t have the resources to develop payment modules. You will need to buy a payment module that has already been integrated with the Moneris Gateway, create a module yourself or hire a programmer to do the integration.

For a list of PA-DSS certified solutions please refer to the PCI Site

This requires a different kind of account; please contact Moneris sales to get a PayPal PayFlow Pro account. Moneris Sales can be reached at 1-866-319-7450.

Simply send an email with subject "Certification Registration" to api@moneris.com and we will reach out to you to collect the necessary details.

For the most part a Moneris Gateway card-not present integration is a self-certification exercise, but we do encourage solution providers that plan on reselling their solution to mutual customers to notify us of their certification status and here is why:

• Certified solutions are assigned configuration codes, meaning they are known to Moneris’ internal sales processes. You can then publish for reference when applying for a merchant account and this will make the merchant account process run much smoother.
• Solutions known to us that maintain the necessary compliance standards and keep their certification in good stand can at their option have their solution posted on our resource pages to promote themselves to the many thousands of prospective merchants that come to Moneris.com every day.
• Depending on the features, functions and if it fits within Moneris’ key market segments, you may be eligible to participate in Moneris’ Partners Program.